Monday, April 16, 2012

CHAPTER 2 CASE STUDY

Questions to Consider

1. What message is sent to IT workers by the actions of New York Law School and Colleges even if unrelated job-performance issues justified their actions in firing Gross and Perry?

               Be a professional in doing your jobs and do not makes with  joke actions. sent an email to New York faculty , staff , and students saying I'm saddened to report to you that I learned this afternoon that our colleague, professor Edward Samuel, was arrested on charges relating to possession of childhood pornographic images.and they were fired because of this incident.

2. Since the incident, a number of states have enacted laws that require workers to report immediately any child pornography found while servicing equipment. Most of the laws state that worker who reports such a discovery is immune from any criminal, civil or administrative liability. Failure to report the discovery can result to a fine, imprisonment or both, do you think such laws will encourage reporting? Why or why not?

            Critics charge that this type of law unfairly transfers law enforcement duties to individuals who may not be qualified to handle evidence or determine what constitutes child pornography. Supporters say reporting mandates for photo labs have proven effective and that similar laws for IT workers will help combat child pornography on the Internet.

Discussion Questions

1. How to distinguish between a gift and a bribe? Provide an example of a "gift" that falls in the gray area between a gift and a bribe.

            Bribe is any inducement given either in appreciation of a past favor or in anticipation of a future one.
            Gift is an item given voluntarily to somebody out of love or compassion, without expecting the recipient to be in a position to reciprocate the gesture later or in future. 

2. Discuss the following topic: law does not provide a complete guide to ethical behavior. An activity can be legal or not ethical.

There are scenarios like that; for Example Company’s has laws but sometimes do not provide a complete guide to ethical behavior. And some companies can be legal but no ethical, because there are legal doings that is against the laws and ethical values, if a company follows the ethical way and law regarding with ethics it is a formal and well processed company.


3. What is a professional malpractice? Can an IT worker ever be sued for professional malpractice? Why or why not?

Yes, IT worker can be sued for his or her professional malpractice, because for me professional malpractice is a failure to exercise an ordinary degree  of professional skills, because for me companies lately chooses a professional IT worker to work for them and well lead them to the top to be the best companies worldwide.


4. Review the PMI member code of ethics in appendix E. for each point in the code, provide an example of a project manager action that would break the code.


5. What must IT professionals do to ensure that the project they lead meet the clients expectations and do not lead the charges of fraud, fraudulent misrepresentation, or breach of contact.


6. Should all IT professionals be either is licensed or certified? Why or why not?

On my own observation both licensed or certified are best for an IT professional because it depends on the skill and also it depends on the professionalism and ethical behavior or the person if he wants to be a licensed such as a licensed programmer or a way that he only wants to be a IT Professional only it depends on the persons' knowledge and skills.


7. What commonalities you find among the IT professionals codes of ethics discussed in this chapter? What differences are there? Do you think there are any important issues not addressed by these codes of ethics?


Discussion Questions
1. This incident illustrates some of the potential problems for small software developers working with giant software manufacturers to extend or enhance their products. Provide two good reasons why small developers should still consider working closely with large software firms?
             To be able to advertise their software and check out the trends in the software business. So that they can gather information because large software firms has the connections.

2. What measures could Limit None have taken to better protect itself from Google's alleged actions? What measures could Google have taken to protect itself from this lawsuit?
            * Limit None, they should have never give the detailed information of their product. They    should have kept the confidential information to avoid copycats.
            * Google, they should have give Limit None shares on their sales or bought the software itself.

3. Do research on the Web to find out how this case is proceeding in the courts. Write a short summary of your findings.  
            A large company like Google will not admit any accusations. I believe that is how they operate. To take advantage of small business firms for their own profits. I think this is a victory for Google.

Discussion Questions
1. What actions should WMI have taken to lessen the risk of this project and avoid these problems?
            At first while there was no signing of contract happened yet, WMI should know better SAP if this company really had an ability to create a mature software. They investigate first to avoid this problem. Now, that the problem exist they must talked with open mind for them to understand each other.

2. What sort of losses has WMI incurred from the delay of this project? How has the lack of success on this project affected SAP?
            They losses enough time to make their work more faster.. Further more there is really no specific or big loss of WMI. Where as SAP, they losses so much trust and their company come to an ease that they are not as  good as other. They will also loss their clients and their jobs.

3. Do research on the Web to find out the current status of the lawsuits between WMI and SAP. Write a brief report summarizing your findings?
            As details of the lawsuit trickled out, it became apparent that the sales people had used a number of well known ‘industry tricks’ to entice Waste Management into buying what they saw as software unfit for their purpose and at a cost of more than $100 million. In this defense, SAP claimed:
Waste Management didn’t “timely and accurately define its business requirements” nor provide “sufficient, knowledgeable, decision-empowered users and managers” to work on the project. In April 2010, we settled the lawsuit, receiving a one-time cash payment, and all parties dismissed their claims with prejudice. So it’s not quite all over but you can be reasonably certain this one has been put to bed. The burning question is how much did SAP fork over? We may never know. SAP did not make an official announcement which would have been required if the amount in question was significant. More important, this is one more piece of SAP’s recent legacy past that it can put to bed in advance of its upcoming annual customer conference which starts May 16th. Much of SAP’s credibility going forward depends on how good a show co-CEO’s Jim Snabe and Bill McDermott put on, how convincing they are and whether the product roadmap looks sufficiently solid for buyers to continue SAP investments. Taking this problem off the table will be a relief and another example of the company clearing the decks

Discussion Questions
1. How can organizations and vendors change their certification programs to test for skills as well as core knowledge? What issues might this introduce?
The organization create a project management certification that give training to the employee and IT workers to gain the certificate needed for the job they are in. It gives chances to them to show not just the core knowledge but also to know how to use the knowledge.

2. What are the primary arguments against certifications, and how can certifying programs need to change in their programs to overcome these shortcomings?
They argued that testable IT knowledge does not necessarily translate into quality IT work. They said that the IT worker needs to have good communication skills and they suspected that the workers paid for their certificate. Later, they decided to build training for them to gain the said certificate and be able to use it in their work.

3. What are the benefits of certifications? How might certification program need to change in the future to better serve the needs of the IT community?
The benefits of these certificates are the employee can easily find a job and they are well recognized as an IT expert through this certificate. This certificate might be use to have a best IT workers and to create a best IT community.



Discussion Questions
1. What actions should WMI have taken to lessen the risk of this project and avoid these problems?
            At first while there was no signing of contract happened yet, WMI should know better SAP if this company really had an ability to create a mature software. They investigate first to avoid this problem. Now, that the problem exist they must talked with open mind for them to understand each other.

2. What sort of losses has WMI incurred from the delay of this project? How has the lack of success on this project affected SAP?
            They losses enough time to make their work more faster.. Further more there is really no specific or big loss of WMI. Where as SAP, they losses so much trust and their company come to an ease that they are not as  good as other. They will also loss their clients and their jobs.


3. Do research on the Web to find out the current status of the lawsuits between WMI and SAP. Write a brief report summarizing your findings?
            As details of the lawsuit trickled out, it became apparent that the sales people had used a number of well known ‘industry tricks’ to entice Waste Management into buying what they saw as software unfit for their purpose and at a cost of more than $100 million. In this defense, SAP claimed :
Waste Management didn’t “timely and accurately define its business requirements” nor provide “sufficient, knowledgeable, decision-empowered users and managers” to work on the project.
In April 2010, we settled the lawsuit, receiving a one-time cash payment, and all parties dismissed their claims with prejudice.
So it’s not quite all over but you can be reasonably certain this one has been put to bed. The burning question is how much did SAP fork over? We may never know. SAP did not make an official announcement which would have been required if the amount in question was significant. More important, this is one more piece of SAP’s recent legacy past that it can put to bed in advance of its upcoming annual customer conference which starts May 16th.
Much of SAP’s credibility going forward depends on how good a show co-CEO’s Jim Snabe and Bill McDermott put on, how convincing they are and whether the product roadmap looks sufficiently solid for buyers to continue SAP investments. Taking this problem off the table will be a relief and another example of the company clearing the decks


Discussion Questions


1. How can organizations and vendors change their certification programs to test for skills as well as core knowledge? What issues might this introduce?
             The organization create a project management certification that give training to the employee and IT workers to gain the certificate needed for the job they are in. It gives chances to them to show not just the core knowledge but also to know how to use the knowledge.


2. What are the primary arguments against certifications, and how can certifying programs need to change in their programs to overcome these shortcomings?
                  They argued that testable IT knowledge does not necessarily translate into quality IT work. They said that the IT worker needs to have a good communication skills and they suspected that the workers paid for their certificate. Later, they decided to built a training for them to gain the said certificate and be able to use it in their work.


3. What are the benefits of certifications? How might certification program need to change in the future to better serve the needs of the IT community?
                     The benefits of this certificates are the employee can easily find a job and they are well recognized as an IT expert through this certificate. This certificate might be use to have a best IT workers and to create a best IT community.

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